I received an outstanding dentist bill that the insurance did not pay. I only had a $27.00 balance before this bill arrived. The dentist office must have taken my information from the previous debit card authorized and used that information to debit my account for the full amount of $76.64. I called the bank and informed them that I had not authorized a $76.64 payment to this dentist office. The bank agreed to reverse it. I called the dentist office to inform them that the unauthorized debit will be reversed and they will receive a payment in the mail. I also informed the dentist office the payments will be made by money order. Was it legal for the dentist office to debit my account without my knowledge?
The answer to your question is a qualified no.
Each electronic payment transaction stands on its own and must be authorized by you as the account holder. Even so, it is possible that you previously signed an advance consent permitting your dentist to charge future account payments to your card.
Ask your dentist for a copy of what you signed. Talk to him or her about the account terms so you know what to expect in the future. Because you say you disagree with the particular charge, you notified the card issuer in writing and requested a reversal of the debit. Ordinarily, it should be your choice to pay the account electronically or by personal check.
This answer is provided for information purposes only. It should not be relied upon as legal advice which can only be offered to clients in an office consultation setting when all the facts and circumstances can be fully considered and reviewed.
As a general principal, no it is not legal to take a payment from a check/debit card or a credit card without authorization, however, unless this cause you to incur bank charges for overdrawing you account, I would not get in a hissy fit. The amount involved is not worth a lawyer's time or your aggravation.
I would call the dentist, as you did, and advise the office staff that this is no longer permitted.
I suspect that papers you signed when you became a patient allows the dentist to charge your card for the co-pay or balance unpaid by your insurance.
If this not suitable to you, you always have the option of changing dentists.
The foregoing is not intended to be legal advice upon which you may rely as I have not been retained for this purpose.
I agree with my colleagues that as a general matter, the dentist has no right to debit your account without your express written permission. However, some of the paperwork you signed may have contained that authorization. If that is not the case, I might not trust my dental healthcare to someone who treats you so disrespectfully and in contrast with black letter law.
The answer rendered here in no way constitutes the creation of an attorney-client relationship between the question asker and the attorney answering the question. In order for such a relationship to be created, we will have meetings together and will sign a retainer document.
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