As a general rule bar associations enforce rules of professional conduct. As such, a complaint for "negligence" if phrased so broadly might not get the same attention as a complaint alleging specific violations of the ethical rules. Be assured that "zealous" of "diligent" representation of, and reasonable communication with, a client are common if not universal ethical obligations of an attorney.
Best wishes for an outcome you can accept, and please remember to designate a best answer.
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Your attorney has state-imposed responsibilities as court-appointed counsel. You can report him/her to CPCS (publiccounsel.net), as the agency that contracts private counsel and oversees state-employed public defenders. You can also report him to the BBO(massbbo.org) . The Mass Bar Association is not the correct entity.
I'm sorry you had this experience. The network of counsel that provides counsel to indigent defendants is very capable and provides excellent representation, generally.
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All attorneys, court appointed or not, are subject to ethical guidelines that if not followed, ae subject to review. You should file a complaint with the Board of Bar Overseers if you feel that your attorney has failed you or done something unethical, including the language from Attorney Sinclair's answer. If this had an effect on the outcome of your case, which I assume it did, you should seek alternate representation and maybe have your case reviewed. You could also file a complaint for legal malpractice against that attorney but such cases are generally difficult to prove in that you have to show not only that the attorney acted wrongfully as compared to other attorneys in his or her position and that without that wrongful conduct you would have won your case. Either way, you should get another attorney to review your case as soon as possible because appeals or motions after trial can be time sensitive. Best of luck.
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He has certain professional and ethical responsibilities to you as his client. You should contact the Committee for Public Counsel Services about your concerns. However, not following up on certain information you provide to him does not necessarily mean that he was "negligent." The attorney would know what is and is not relevant and admissible in your case based on his theory of the case, so if your information did not go along with the theory of the case he was pursuing then he wouldn't need to pursue it.
So what happened at trial???
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I join in the question posed by Attorney Lebensbaum. If you were convicted then you need to focus on what your options are at this point. You may have either direct or collateral appeal rights in which the reported failings of trial counsel may be used to help obtain relief for you from the conviction. There are strict time limitations that apply to such procedures, so my suggestion is that you start interviewing lawyers immediately. Most here will provide you with a free consultation, so take advantage of that opportunity to gain insights now in the context of a private conversation.