When my home warranty first sent me a renewal payment, I mailed in a check and they accepted it. I figured I'd get a monthly invoice, but instead got a notice I was past due. So I called up and set up the renewal process where they said they'd charge my credit card, but they never did and then sent me another past due a month later. Frustrated, I called and asked if they could send me a monthly invoice so I could mail in a check and they said no. They said I'd have to remember to mail in a payment if I want to pay by check. I told them to cancel my account because paying them just seemed fishy at this point. They ended up sending me to collections... can they do this even though in good faith I tried to pay them, first through a credit card and then by offering to mail in a check?
Without reviewing the contract you have with your home warranty company, it's difficult to say exactly what your rights are in this situation. However, based on the situation you describe here, it is possible you have a legal claim against the warranty company. Contact a consumer protection attorney.
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