I signed a pest control agreement for a quarterly service. I was supposed to be billed quarterly. My renter told me that the pest control guy stated that he didn't need to come as often as he was. It turns out that he was coming every other month. I called the pest control company and they said they entered the information wrong in the system so instead of them servicing me quarterly they were doing it every other month even though my contract was quarterly. They told me to expect a large refund. Then they called back and changed their story and said I wouldn't get a refund because they provided the service. I only authorized them to come quarterly. Am I resposible because they made an error or should they only be billing me for what I authorized them to? ThanksI forgot to state that they were charging me every other month instead of every quarter. So I was paying an additional $150 a year that I didn't authorize them to charge. I don't live in the house so I had no idea they were coming every other month. I didn't think about it after the contract was signed.
No, they can't charge you for more than you ordered, any more than they could charge you for volunteering to treat your yard when you didn't ask them to. You are liable only for the contract price that you agreed to and they should know that.
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This problem is something you should document by writing a detailed letter to the manager at the company and send it as per the "notice" provisions in the contract. Mention they should respond by issuing a check or you will proceed with your legal remedies and report the Company to the BBB.
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