I went to a office furniture store, and placed an order which included mainly floor samples. I paid 50% of the bill via credit card. The next day I contacted company to close the sale and I indicated that I wanted to change the chairs. The salesperson immediately told me that I could not make any changes because the chairs had already been ordered and all sales were final - no changes. I argued she never told me that and told her to hold off on order. The owner called me last week insisting there was a misunderstanding with salesperson because of language barrier, so he told me to get back in contact with them. Yesterday, found exact chairs online 65% cheaper. Today I contacted them and advised that I only wanted 3 item (60%) of deposit and refund. Owner says he is going to charge 30%.