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Just today I was told by a [Professional Identity Removed by Avvo] for Assisted Living that the [Program Name Removed by Avvo] was only for AL Residents. (With all respect most AL Residents have memory issues and are greatly cared for or overseen by their families. In most cases it is unlikely that they know of or will call an [Program Name Removed by Avvo].) I have a strong complaint pending. I had a quick but urgent concern from weeks ago and it appears that the [Program Name Removed by Avvo] was told not to return the call. The Supervisor changed subjects to turn me away. I brought the issue up the ladder. This is crazy wrong. I know were it will end....No different state than where I live. Avvo please remove.