Where the consumer has been the victim of improper vehicle repair services, and the repair facility will not rectify the situation voluntarily, the consumer can bring a complaint to California's Bureau of Automotive Repair. That is the State licensing agency that regulates vehicle repair services. The BAR can investigate and can cause reimbursement as part of an agency-ordered remedy that affects the license of the repair facility. The potential for a BAR complaint is often sufficient to cause the facility to try harder to resolve the consumer's problem. BAR investigations are often covert; any enforcement processes will be very expensive for the business to defend, and enforcement processes can have a disastrous impact on business revenues. It is often wise to have one last candid discussion with the Manager of the facility before the consumer resorts to a BAR complaint.
Here is the link for the on-line complaint to BAR: http://www.bar.ca.gov/01_ConsumerActivities/03_ReportingResolvingComplaints/index.html
Christine McCall, License Advocates Law Group
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