Ifr you feel your agent or the insurance company acted wrongly, you can file a complaint with the Illinois Dept. of Financial and Professional Regulation. https://www.idfpr.com/license.asp There is also special agency for insurance compalint but I cannot recall it off the top of my head. You should be able to locate the information easily through Google of by looking at an insurance statement. For best result, you should consult in person with an attorney who handles insurance agent or carrier fraud.