Try this, filing a complaint with state Dept. of Telecommunications and Cable.
Outside government, file a complaint with Better Business Bureau.
To questioners from West Virginia & New York: Although I am licensed to practice in your state, I practice on a day-to-day basis in Massachusetts. I answer questions in your state in areas of the law in which I practice, and in which I feel comfortable trying to offer you assistance based on my knowledge of specific statutes in your state and/or general principles applicable in all states. It is always best, however, to work with attorneys and court personnel in your own area to deal with specific problems and factual situations.
You might also contact the Attorney General's Consumer Protection Division for assistance.
The foregoing is for general information purposes and does not establish an attorney-client relationship.