A family presented to our dental practice with 4 children for routine visits. The mother was under the impression that her children were covered under their insurance, but were not. We did not feel obligated to simply write off the balance which was several hundred dollars.
We did grant a 15% discount on the balance. We received a letter from the family asking that we write-off the remainder of the balance, less a $100 check payment enclosed with the letter. After we sent a subsequent bill, we received full payment with a letter stating "given my position in the neighborhood, it will be easy for me to spread the word that [our practice] is not interested in family at all, but rather, the fact that "we need to stay in business."
Should we consider taking legal action against this family?