An immigration attorney can help you find out why he cannot enter and what steps he needs to take to get permission to enter. He may need a waiver of inadmissibility for some past immigration or criminal violation.
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I agree with Attorney Abrutyn. Many times, the reason that a person is not allowed to enter the United States is because of something on the person's record. If the person is inadmissible, the person may be eligible to seek a waiver and be allowed to enter.
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I agree with my colleagues. It would be best for your friend to contact an experienced immigration attorney to discuss the details of his immigration and criminal history (if applicable) to try to determine what is going on and why he has been unable to enter. There could be a number of reasons why he has been not granted permission to come to the United States, however, further information would be needed to make that determination and also to advise on whether there might be any waivers or other ways for your friend to be able to come to the United States.
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There could be any number of reasons he has been prevented from entering the US - prior work in the US without a work permit, criminal history, etc.
He can submit a Freedom Of Information Act request to the Dept. of Homeland Security.