Upon visiting the corporate Jewlery store where my ring was originally purchased I was told it needed repair. Two weeks later my ring arrived looking very dull (all diamonds were in tact so there was no need for my original diamonds to be tempered with). I know my diamonds very well; these are not my diamonds. Corporate tried reaching out but I don’t trust them to send my ring back to them. Can I sue them? I reached out to the original manufacturer of my ring as well as GEMEX but they aren’t being very helpful. What are my rights as a consumer in this case? How am I supposed to trust this company with my ring again. I paid hundreds of dollars for lifetime insurance only to feel so uneasy about this whole company.
It is a matter of proof. If you can prove the diamonds were switched to inferior diamonds you would have a claim for the difference in value.
Please days, diamonds are engraved with identifying information. You should be able to prove whether or not they were switched. I’m not an expert on this but that’s what I understand. So you can take them to someone else, have the diamonds identified, and then go back to the original dealer with the information about exactly what the diamonds and your ring are and compare that to what they were supposed to be or what they were originally.
This is general advice. You are anonymous. If you PM me i won’t know what it’s about.
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