An elder law attorney will be able to help your neighbor get access to her funds and benefits. It does happen from time to time, especially with name changes, that a very live person will be deemed deceased. Social Security maintains a death index and this should be consulted to prove to the bank that your friend is who she says she is and that she's still alive & kicking.
Once the legal matters are dealt with, it sounds as if your neighbor will need additional assistance with bill paying, etc...
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While a private elder law attorney probably can help, there would be a cost. If your neighbor can't afford counsel, consider the local legal aid or legal services agency, area agency on aging, and possibly adult protective services. Lawrence Friedman elder law attorneyAsk a similar question