I basically cold-called Kenneth after I found out that my insurance company wasn't complying with state law after I consulted the statutes myself. Aside from being down-to-earth with a frank demeanor, Kenneth is a realist. He was polite but frank when he explained the multitude of ways that insurance companies can avoid accountability by destroying the resolve and wallets of policy-holders through elaborate feats of mental and legal agility. He didn't promise any specific outcome, but he did agree to represent me--and he came through with a glorious vengeance.
Previously, my insurance company had refused to pay to fix any mechanical damage sustained from two accidents to the point where my car was actually confiscated by the dealer for being unsafe to drive despite my having had the car inspected almost immediately prior to--and in some cases directly after--the accidents to establish points of reference. While I torched $600 on rental cars during this ordeal, my insurance company--who stubbornly only agreed to fix a single part for about $1,500 and refused to budge from our stalemate--abruptly changed its tune after Kenneth called on my behalf.
Not only were they no longer trying to bully me into a paltry settlement that would have saddled me with an unsafe car and a bad faith claim from hell, but they were legally no longer able to talk directly with me, which alleviated a huge source of stress in my life. When Kenneth called saying that they finally agreed to total the car, I was ecstatic. He was the one who originally reminded me about GAP coverage and suggested I look into it, and he was in constant communication as new developments arose. Also, he was highly adept at presenting multiple options depending on the outcome I desired and persevered until the insurance company acquiesced to my desired outcome. In this instance, he was grit personified.
Truth be told, Kenneth is the most selfless lawyer I've had the pleasure of working with, and I could not be more impressed with the quality of his work, his tenacity, and the attention to detail he pays to ensure that his clients receive the best outcome they can given their particular circumstances.
He thoroughly answered any questions I had along the way, and he really came through for me during a tumultuous transition in my life. There is no way I would have gotten these results had I tried to take on the company myself, especially when I learned how tightly they can circle the wagons to avoid opening the company coffers any more than they can get away with. I have generally had a good relationship with this company, but in this instance, I caught a glimpse of the seedy underbelly of the industry--and it was ugly. Thank God for principled consumer advocates like Kenneth. He was well worth the legal services he offered, and then some. I could not be more appreciative, and if there were a rating above five stars, I'd give him that.
And to Kenneth personally--thank you for giving me my life back when I had all but lost hope. This review is long overdue, and if I could give twice the praise I am now, it'd only be half of the praise you deserve for untangling this mess. You've made a huge difference in my life, so I can only imagine what you've accomplished for others. Rock on, rock star.