|Attorney||Bonrud Law Firm||2012 - 2013|
|Association name||Position name||Duration|
|Washington State Bar Association||Member||N/A|
|American Bar Association||Member||N/A|
|Arizona State University Sandra Day O'Connor College of Law||Law||JD - Juris Doctor||1990|
|United States Military Academy||Mechanical Engineering||BS - Bachelor of Science||1983|
Posted by Clorae Baca
I was recommended to Neal Bonrud 4 weeks ago by a tax attorney's recommendation, so, heeding his advice, I reached out to Neal. Mr. Bonrud was originally was attentive, prompt and what seemed to be, concerned.
I explained my issue with my commercial space landlord and he immediately got on my case. By 9:00 a.m. sharp, I had an email from Neal with a Cease & Desist letter was fantastically written, assertive and grabbed the landlord's attention because she stopped harassing us for a few weeks.
However, when I responded to his email, I asked 2 questions:
1. "Check or Card" for payment?
2. What should I do if she still tries to wrongfully evict us/ change the locks/ touch our personal belongings?
I got a response ONLY to how he wanted payment. I didn't think anything of it, but sent a second email later on in the day asking the question again, and still, no response.
A week later I attempted to reach out again for fear that the landlord would not stop harassing us. To which, she continued. So I decided to call multiple times trying to figure out if Neal was on vacation (though I hadn't received an auto-responder), nor did his voicemail state that he was out of the office for an extended period of time.
Each time I called, I would ask, "Is Neal on vacation? Can you please tell me?", to which they rudely cut me off mid-sentence and transferred me. I left 2 voicemails, the first sounding slightly desperate because our landlord has openly told us she is not afraid of US/ WA lawyers and judges. The 2nd voicemail I sounded upset, by this time having reached out 7 times in a 2-3 week span.
If he did not wish to work with us, could not help us further, he could have just stated in the first email after I asked by responding, "I"m sorry, I can not assist you further.". However, he chose not to respond at all.
It has now been 3.5 weeks since we last heard from him and I am tired of having to beg an attorney to call me back. I'm extremely sad in the recommendation we were given. And last but not least, I am gravely disappointed by Mr. Bonrud's complete lack of professionalism and communication. He has honestly wasted my time and my money when I could have just found another attorney that showed interested, empathy, and true concern for my situation.
I may be young, but I have managed to uphold a pretty successful small business. If I treated my clients the same way I have been treated, I would not be in business anymore. With so many options out there, one might think that a client, though only offering a few hours of work, may return with a larger case = more money; and those clients would be pleased, referring more clients = even more money.
I've been asked about the attorney that wrote our C&D letter, and I also make sure to add to fellow business owners about the apathy and insensitivity to the urgency of my situation, as it has thoroughly impacted my business; because I can't offer services if I'm attempting to get in contact with the person I hired to safeguard me for the 4th or 5th time.
I wish I had something more positive to say, but I did not have a positive experience; and when I reached out to attorney that referred me, I got the impression that neither of them cared. Which ultimately was a giant disappointment.
However, had I not had a horrible experience with Mr. Bonrud, I would not have found my new attorney, who understands the situation fully, responds in a timely manner, and does not ignore my questions.
I'm sorry Mr. Bonrud that my small case was not important to you; thank you for making me feel unimportant.
Posted by Troy
I hired Mr. Bonrud a couple of months ago to help me with some sensitive legal matters. He was very straight forward and professional. He listened to all my questions and was very patient with me. He gave me great advise and it all worked out great!
Posted by Art
I hired Mr. Bonrud to work on some very personal matters for me recently. He was and is a professional with a personal touch. He was very reassuring. He showed sound judgement, was very honest with me and gave me sound legal advice. His recommendations have helped me tremendously. I highly recommend Neal as "The Attorney" for anyone who needs an Attorney they can truly trust in managing their confidential legal matters with a personal touch.
Thomas Watson, Estate planning Attorney
Relationship: Fellow lawyer in community
Neal is an excellent attorney. I've referred several clients to him, and I'm constantly impressed with the unique and creative solutions that he comes up with in each case. He is ethical, straightforward and professional. I would recommend him to anyone.
Cash, Check, Credit card