Sadly, Mr. Baumbach has missed an opportunity for him and his staff to provide basic customer service to a potential client.
When I showed up for my scheduled 9am appt for an initial consultation, the receptionist was kind and offered me a glass of water. After I took about three minutes to complete the one page intake paperwork, the receptionist delivered it to Mr. Baumbach in his office. Moments later the receptionist returned to me in the lobby and told me that Mr. Baumbach was "on the phone, on hold for a very important client." I replied that I had perhaps another 5 minutes that I would wait. At 9:20am, the full 20 minutes that I had been scheduled to meet with Mr. Baumbach, I was still in the waiting area and decided to leave. I provided the following feedback to the receptionist on my way out:
1) Perhaps Mr. Baumbach would consider not taking or making a phone call at the exact time that he already had a booked appointment, and;
2) You might consider not expressing to your waiting potential client that the call Mr. Baumbach was on was with "an important client," implying that I was not important.
I am a kind and honest person. I delivered the above feedback in a friendly tone hoping that the young receptionist receiving it would be able to utilize the information to grow professionally.
I took time off from work to solicit expert advice in support of my daughter who was raped in her place of employment. How sad that Mr. Baumbach could not have done a better job with both his time management and respectful communication to a potential client.