5.0 stars 8 totalReview James Swapp
Posted by Val
In the beginning my experience had started off a little rocky, but, I just called them back, explained what was going on and asked them for a different attorney within the same office. They were completely apologetic as to what had happened and referred me to a new attorney, Lara. This was my first, and I hope last, vehicle accident and I have never had to hire an attorney before. Lara was SUPER empathetic and I felt SO much more at ease after meeting with her. Her paralegal, Rachael, is also exceptionally awesome! Lara had to move out of town due to unforeseen circumstances and Rachael was very nice as to help me through the transition of lawyers and made it especially easy to finish up the last little bit of my stuff. Whenever I had a question or wanted to know something Rachael got back to me, always, in less than 24 hours. She did great at keeping me in the loop and informed as to what was going on and what was coming up. They are amazing. I cant say enough about these 2 ladies. Of course my newly assigned attorney, Roger, was wonderful and very on top of it. Although he had not been my attorney through the whole thing, he was very nice and put up with me and all my questions and was VERY nice about everything! I cant say enough good things about the CS Spokane Valley office! Thank you all!!!
Posted by Brittany Buchanan
Everyone at Craig Swapp has been so helpful. They are amazing and I would recommend them to anyone!! I haven't been let down at all by them. They are always quick and right on the ball with everything. I was in a car accident and as soon as I called them, they were so quick with sending someone to my city to investigate and moving forward with my case. I couldn't have a better attorney for my car accident. Thank you all so much!!
Anonymous review posted on
Thank you for helping me get a satisfying settlement in a reasonable time. You guys met all of my expectations and then some.
Posted by Lynnea
I was stopped at a light when a drunk driver hit me from behind at high speed. As a result, I suffered severe neck, lower back, and shoulder damage that has required me to have major surgery and constant doctor visits for over a year now.
I've had a couple lawyers years and years ago, and never have i ever been treated like Craig Swapp and associates have treated me. They've treated me like i was family or a close friend. Cindy Rhoades is my case manager and treats me like I'm important and that I matter. All of the paperwork, doctors visits, and pain make me want to cry sometimes.
When I write an email to Cindy telling her i can't take much more of this, she always, always! makes me feel better. By explaining everything to me so that i understand it. By giving me encouraging words. Most of all i have never ever had to wait for a reply. She gets back to me the same day 99% of the time. In one email i wrote to Cindy i had told her that the company was lucky to have her. She's so nice and understanding. There were a few times Cindy could not answer a question for me and Mr. Swapp phoned me just a few hours later to give me answers.
Another time i was so upset about a bill i received, and emailed Cindy about it. Within an hour she called me, rather than e-mailing me because she knew that i was upset and wanted to ease my mind. I don't know about anyone else, but i have to say that I didn't think a law firm would or could even be like they are with their clients.
Bottom line is that If you need a lawyer for any reason, I would tell you that Craig Swapp and associates are not only the best attorneys for the job. They make you feel like you have everything coming to you that you deserve, and they want to help you . They make you feel like they're not doing it for the money, they're doing it 100% for you. Cindy, I want to thank you for all the hard work you have done and made me feel like a friend, and Thank you Craig Swapp for Helping me. All of you are the best of the best .
Posted by Shirley
She was very pleasent, and answered all my questions.
Posted by Max
Their promise stands true with me. I made 1 call and that was it. Instantly, my medical needs were attended to, and I was rapidly compensated for the damages to my vehicle. I would not recommend any one other Law Firm other than Craig Swapp and Associates.
Posted by Kaydene
I loved the people I came in contact with. It was not stressful at all. I got all my questions answered on the spot.Mark and Kristal helped me feel comfortable asking things i didn't know. I wouldn't recommend a better team or a better attorneys office then Craig Swapp. They say "one call thats al!". In my case it was one call thats all you got to stress about is making the call.. You wont be sorry that you did!!!
Posted by Anissa
I was hit by a car in 2006 while on an ambulance scene. I was an EMT just trying to do my job. After a few months fighting on my own I realized I needed help. I called the number off of the television ad. I felt with that call that I was going to be fine and soon met with Paul. Initially he was not sure that we had a case, but after a minimal amount of investigation, he found that we did have a case. His assitant also recommended an attorney to fight with workman's compensation. Once that case was resolved, Paul went forward full steam ahead with the case that we had. Even with all things stacked agianst us, such as a diagnosis of multiple sclerosis, Paul was able to help me with getting a pain and suffering settlement. At one point Paul was able to come to where I was hit and look for himself. I am so impressed that he was that committed to my case. Throughout all of the process he showed professionalism. I will recommend him and your firm to all that might need it. Paul and his paralegal Diana were there when I would call to answer any questions I had. Diana is very personable which I believe is a quality that is very important when a person is in the state of mind I was in. Thank everyone that had any part of this case. The hard work of my attorney is greatly appreciated. Anissa Qualls