Avvo Review Score

4.7 /5.0

169 Client Reviews

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Showing 21 - 23 of 23 reviews | Communication Style

Posted by anonymous | August 31, 2011

Good attorney, but you have to get used to his personality

Mr. Mastriani is very knowledgeable in his areas of specialization and he does appear to have established relationships with numerous other attorneys which may help you in resolving your various issues. His personality and style of doing business, which is somewhat different from your typical southe...rn business practices, may take a little getting accustomed to. However, once you both come to an understanding of expectations and goals, you should be satisfied with the final outcome of your legal situation.

Posted by Ben | April 04, 2017 | Hired Attorney

Very Poor Representation

Hired this firm back in January after they said they could help me. I paid $3,500 (of money that I could not afford) and after that it was like pulling teeth to get them to communicate. My initial consultation was with Chris Thornhill and never heard from him again. After 3 months and only filing one... court document they needed another $2,500 to continue my case. They string you along on the premise that you will win your case only to require more money to continue.

Posted by anonymous | August 04, 2011

Unprofessional and Unresponsive

Do not use this attorney. He is totally unprofessional and does not make any real effort to resolve your issue. He only does what is minimally required and is extremely slow in responding to any of your requests or service needs. Whenever you actually do get to speak with him (after sitting on hol...ding for 10 - 15 minutes), he constantly rushes you off the phone and does not fully pay attention to your comments or questions. He even failed to properly review a proposed settlement offer before sending it to me for my acceptance. Had I not taken the time to thoroughly review the proposed settlement and point out errors (which this attorney has the responsibility to identify, since he is supposedly the legal professional), I would have potentially agreed to detrimental settlement terms. You will also have to constantly contact the office in order to attempt to find out anything regarding the status of your situation. I was rarely provided any updates regarding the status of my situation, unless I called in begged for an update. Even when you request an update, it as if your situation is of minimal concern to them or they really are not on top of what is going on with the situation. You are always given a bunch of unnecessary rhetoric and you can tell that the office really done minimal work because of the uncertainty of where things stand. Finally, the type of communication this attorney supplies is quite poor. You don't receive hard copies of correspondence which was supposedly sent on your behalf and when you request a fax or e-mail of the documents, they are always of poor quality. Thus, you have to request that the documents be resent to you. In short, do not expect to receive any quality service from this attorney.

John Mastriani

Replied last August 09, 2011

We were paid less than three hours of attorney time. We responded to at least 30 emails from this individual. The case was settled favorably. At no time were documents ever going to be submitted to opposing counsel without a thorough review. This individual insisted on receiving everything and we supplied him documents as they came in. It is a shame everyone is not pleased. It is even more of a shame that without any ability to judge our knowledge or expertise this individual has given us such poor grades. The actual catalyst for this outburst was that the fact that the client continually called as well. Often times two or three times a day without realizing that the bank needed time to get back with us. It is also not in ones best interest from a strategic point of view to be over anxious. All of the documents were timely received and forwarded at least three weeks prior to when they were actually due. One can understand and we have empathy for the stress these people that fall behind on their bills are under. We wish this individual well with all his future endeavors.

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