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Posted by Carol
Virginia Lootens was the answer to a prayer. A disabled family member in Houston had called to request my help in extricating her from an extreme situation of elder abuse. A complicating factor is that our family was widely scattered over several states at quite some distance from Houston, all of us with demanding job schedules. This made it more difficult to locate an attorney. The first attorney referred to us refused the case after stringing us along for almost two weeks, and never returning my calls after speaking to me one time. My family member and I were at our wits’ end when I did an internet search and found Virginia. Thinking that she sounded capable, and that her picture presented an understanding person, I contacted her and explained our situation. To our great joy, she called me, and thus began her association with our family.
During the course of the next 12 months, major curve balls that were thrown at us regarding my family member’s situation included a difficult medical diagnosis, an unexpected lawsuit, a hurricane, an emergency surgery, and a flooded house. There were other, more minor disruptions too numerous to mention. Virginia rose admirably to each new onslaught of Murphy’s Law, responding with knowledge of both processes and people, backed up by her team of professionals. Each time she managed to get the situation under control. I am still mystified as to how she managed to simultaneously take care of her other clients, or have any semblance of a personal life, with everything that happened to our disabled family member.
Dealing with Virginia Lootens regularly over the space of a year’s time, and observing how she handles the unexpected, I would say that she is an intelligent, knowledgeable, well-organized, thorough, assertive and compassionate case manager, who quickly grasps the potential impact of various factors in the situation which might be missed by others. She then takes the initiative to do what needs to be done, whether it’s getting everybody on the same page, or arranging for emergency care and accommodations. Her communication updates with our family were excellent, and timely, with enough background information regarding influencing factors having future impact that it empowered us to make the best possible decision.
I cannot recommend Virginia Lootens’ services highly enough and am grateful that she chose to take our case, because if she had known ahead of time what she was in for, I don’t know if she would have done it.
Posted by anonymous
Virginia Lootens helped my parents so much when we were making decisions about my stepfather who had been in a nursing home for two years. They couldn't keep spending the money they were spending for his care and Virginia helped us to make the necessary decisions on what would be the best thing to do. Virginia helped us with the documents we needed and any time we needed to speak to her she always got back to us in a very timely manner. Once, even after she had been to a family member's funeral, she called us right back to answer a question. We wouldn't hesitate to call on her again and appreciate her very much.