The office staff does not fill out paperwork correctly, does not respond to questions directly and does not have customer service skills. After complaining of the rude staff, the attorney herself called and yelled at my husband. She was not connected to our case, gave us minimal guidance and spoke mo...re of herself than, us, her clients, to the immigration officer. She didn't even take the time to learn how to pronounce our name. Both my husband and myself are business professionals and she took the time to apologize for the service but this did not improve the service at all. This office seems to feed on scared immigrants that do not know they are allowed to ask simple questions. I suggest spending your money elsewhere.