I saw his web site and saw many offices in and around Chicago. I was mildly impressed. Looks to be very successful. I filled out the questionnaire and he called me soon after, on a Sunday! I was further impressed. He told me my case was $4k, including going to trial. Other attorneys wanted abou...t $3k and charged extra if it went to trial. He was in the ballbark for fees so I hired him. When it was time for court, a different substitute was sent each time for my first three appearance. I was contacted by the attorney assigned my case, Christine Field. I ask for a meeting and she said I could drive to Joliet and meet at her office. I asked about the Crystal Lake office and she said there was no-one there. I asked if any attorney ever worked out of that office and she said no. She was not willing to drive up and meet me. I asked about meeting somewhere half way and she said no. I drove to the Crystal Lake office and it looks dirty and abandoned. I was starting to feel taken advantage of. Since Christine was uncooperative I dropped this law office and hired another attorney who really did work in my area. I was paying installments and glad I didn't pay it all upfront. I asked what they did for me and it didn't seem like much, discovery and some paperwork. I paid $1700 and asked for a fair partial refund. Answer was no. So, impressive web site, had lots of charm, guidance, and sounded very responsible......at the beginning (quite a salesman), but short on customer care. Now I really did feel taken advantage of. Why does his web site show an office close to me but no attorney works there? I interviewed with 5 attorneys before I hired my next attorney. They asked how far along my case was and why am I switching attorneys. After explaining, 2 of them said they were not surprised and is typical of Hirsch. Hirsch's business model seems to be; look very impressive on line, promise the world, charge what you can before you get fired.