Practice Area: Employment and labor
Outcome: Improved work environment for all.
Description: Postal Service employees who believe they have suffered discrimination have the opportunity to participate in the REDRESS Program (Resolve Employment Disputes, Reach Equitable Solutions Swiftly). A skilled transformative mediator supports a conversation. The transformative mediator has learned the art of non-directive support, allowing for the parties to address the conflict on their own terms, without added pressure from the third party. These conversations usually result in resolution of the complaint; and they always result in the parties having a better understanding of the situation and each other.