A little disappointed in what transpired as a client.
Very nice firm, however would not recommend Kourtney Simmons as a point of contact for an attorney. I experienced her as very quick tempered. Talks more than she listens and gets flustered easily during problem- solving - resolution tasks. I also don’t appreciate her openly discussing the matter in t...he lobby area of the firm instead of in her office when she got frustrated . Her voice began to rise first , and her facial expressions were flustered . Meaning, everyone in the office heard her and heard us . Not client confidential at all .
I believe if she could be more empathic in nature , and patient she could assist clients better with the needs of all parties involved , which could strengthen her reputation for the brand of this office .
Maybe it was due to her busy schedule so she wanted quick - cut - paid - deal when I finally got to see her, bringing my dad .
There was a misunderstanding - and instead of using critical thinking skills to full assess the root needs and even misunderstandings , she immediately jumped into defense , but not in the best way .
I have an elderly father with 2 strokes, I already communicated that to her , a little slow in understanding , and she tried to spin my questions of clarity into coercion .
Other than that, I believe the staff are quite friendly and are awesome at following up and scheduling .
I hope in the future Kourtney can treat all of her clients with disabilities and non disabilities , black or white , young or old the same care as it’s given in previous reviews .