This has been the worst experience I have encountered with a Law Firm. I went to a consultation with my father so he can file a bankruptcy. Chapter 7. My father is a retired 74 year old man whom is sick and just can't maintain his bills anymore. As a last resort we decided it would be best to go ban...krupt. My father was not keen about it but he saw their add on TV and decided to go with them since they speak Spanish and he can understand his options. In spite of the struggle my father had with the bills, he was able to maintain an "excellent" credit score. In the consultation, they offered promises, that he was a great candidate and told him they will take care of him. Well, it's been almost a year and we haven't heard one thing!!! They told him to stop paying the credit cards, they took our money, we call several times a week, their secretaries pretend they don't know who you are, they pass me from voice mail to voice mail, yada, yada, yada. I haven't spoken to one Legal Advisor handling the case. It's like Fort Knox , you will not get through anyone. I have waited on the phone for an hour just so they can come back to tell me they are closed now and to call back tomorrow. It is totally frustrating, unprofessional and abusive. I am still trying to understand why our case has not gone through and what are the issues!! Why won't they speak to me?? Now my father has bad credit and the companies are calling and threatening him. All because of this firm has done nothing for us.