We believed an agent for a multi-billion dollar phone book advertiser committed fraud against our little company. The advertiser then spent more than two years harassing us in an attempt to collect thousands of dollars for their fraud against us, and ignored our every plea to correct their data and ...leave us alone. The advertiser finally sued us in another state's superior court in an attempt to make it too difficult for us to defend the matter!! It was an absolute nightmare.
We started researching attorneys in Georgia, interviewing several via telephone from our home state. I knew immediately when I called Mark's firm that he was the right choice. His assistant Falyn was extraordinarily professional-- and I felt like she attributed the same weight to our matter that we did. Mark called me back later that day promptly at the scheduled appointment time, and after listening intently to the facts of our case said "This really appears to be a David vs. Goliath situation!!"
Although the resources and practices of the advertiser made it an absolutely up-hill battle, Mark believed in our case and accepted it immediately. Over the next few months, although we must've been one of Mark's smallest clients, I always felt as though we were one of his top priorities. He was an absolutely great listener, and provided what I believed was excellent advice and strategy. In fact, after the initial hearing and some additional back and forth with the advertiser we prevailed!!
We've dealt with attorneys in the past and have consistently felt that that we were at the bottom of a very long list of priorities. I can't overemphasize how wonderful it was to have an attorney who we felt held onto our matter as tightly as we did. Mark's dedication throughout was amazing-- and the fact that we prevailed against a company with almost infinitely more resources than ours who was willing to aggressively harass us for two years feels like a miracle.
Also note-- although we were fighting back against a multi-billion dollar entity, Mark recognized that we were a very small concern and set his retainer at a level we could afford. He further led us through a case financial analysis with best and worst case scenarios to ensure we were prepared. Mark's analysis was spot-on, and he was able to keep his fees to the low side of the range he had initially described.
To summarize-- David and Goliath situation, Mark aggressively and efficiently represented us and we prevailed. And, I feel for the first time in a relationship with an attorney like the value provided has FAR exceeded the financial cost. Mark is our hero. I now wish each of our legal matters could be handled in Georgia...