I attempted to be a cordial, concerned mother when my son was in car accident in March 2021. The communication become poor and the customer service is poor. Today was the tipping point. My son relayed that there was a delay because of codes. I told him I would call Blue Cross to investigate for him. ...I communicated with a customer service representative and was not able to speak to a subrogation specialist. I was give my specialist name and email only. I sent an email and did not receive a response. Today, I called the law firm to follow up and the case manager aggravatedly stated that Subrogation called with complaints about me. Really?!?! I have not spoken to the specialist. If that happened, then it is unprofessionalism on both fronts. I WOULD NOT RECOMMEND THIS LAW FIRM especially if you value kindess and great customer service.