My husband and I hired Phil Isner for a custody arrangement. Phil and his staff are extremely unorganized and I can’t tell you how many times I’ve heard them say “He’ll give you a call ASAP” and he never called. We are actually waiting on a return phone call now and have been since Feb 18, 2021. We c...alled multiple times daily for multiple days in a row and could never reach anyone. When we did get through to someone, his secretary answered our questions and when she couldn’t, we got the signature “He will call you” and he never did. We wasted $2700 on this attorney and hope that nobody else does the same!

After promising to complete within the week what had been discussed, 6 months went by with absolutely nothing done. Repeated phone calls and messages left without a response. I was told a letter had been sent out as discussed and was told I would get a copy of what was sent. I never did obtain a copy... even after requesting it twice so no way to tell the work was done. After another four months I was told something would be done but again wasn't. When he goes to Charleston during legislature sessions, it has been impossible to get any information regarding my case as no one seems to know anything and he is not available himself. It was a big mistake to retain him, and very expensive as he required retainer fees of course up front but without any work put in.

I hired Mr. Isner to represent an inmate at a hearing. He agreed to review the case, meet with the client, contact the Parole Board on his behalf regarding improprieties from his last hearing, prep him for his upcoming hearing, and to attend the hearing with him. After the initial meeting, there wa...s no further contact. Neither I nor the client was informed that he would not fulfill his terms of the agreement: no letter, no prep, no attendance at the hearing, and no notice of his intent to not represent.