Still waiting for this office to collect a settled claim from City of Baltimore that is 2.5 years old. Consistently get "run-a-round" on phone. Receptionist indicates that we must speak with attorney directly for updates yet he always seems to be "out of office" and "unavailable". Never heard of a...n attorney that doesn't have staff to answers these types of questions. However, staff is probably frustrated at getting the angry client calls and refuse to be the "gate keepers" any longer. I don't blame them. Very, very frustrating! Very poor representation of Geico with respect to their choice in legal representation.