I was involved in an accident last August and was injured pretty bad due to the other driver's negligence. At first i decided i will handle with the other person's insurance myself but after constant harassment from The General's insurance (Horrible to deal with btw), I decided to look for a lawyer. ...I came to Mr. Rankin as a referral from a friend who highly recommended his services. I called his office after I left work at 5pm, usually a time for people to go home, but his awesome associate Bach-Yen stayed on the phone with me for over an hour and made sure i knew all my concerns were taken care of. She was very pleasant to work with and was always just a call or email away for any questions I had for her. She made sure all my medical documents and insurance forms were submitted to the insurance on time and kept me updated throughout the whole process. Once the process was underway, i received regular calls from Mr Rankin and Bach-Yen to make sure i know my case was a priority which made this whole process seamless for me. I am glad I had Mr Rankin's team representing me and I will recommend them to anyone in the future.