William Mattar

We realize that when there is an accident, the one thing that the injured party wants is to be made 'whole' again. Our attorneys and staff are trained to examine the case, look at the evidence, and take care of your needs to obtain the best possible results under the circumstances. I would never condone the type of behavior that you cite from any of our attorneys, paralegals, or support staff. All of our staff are trained to be focused on being compassionate and supportive. As for not being allowed to speak to your attorney, we do not use voice mail at our office. We want the caller to be helped right away and have put a system in place for another team member to be able to assist the caller. And regarding pre-settlement funding, any client that is even considering it is always strongly cautioned as to how the loans work before they are arranged. Clients are instructed of all options every step of the way as this is already a difficult time, and our job is to lessen the pain of the journey for you. We want clients to be well informed, comfortable with their legal team, and treated with respect from our staff at all times. Anything less than that is simply unacceptable. If there are still any concerns during the case, I am always glad to review the case again and determine the best way to help the client. I have been practicing law for 25 years and have grown the firm from the ground up. We are and always have been committed to helping people.