Overall Rating
This is an aggregated review score of Avvo and Lawyers.com reviews.

4.9 /5.0

190 Client Reviews

Avvo

4.8

(189)

Lawyers.com

5.0

(1 )

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Star rating
5 stars 165 4 stars 15 3 stars 2 2 stars 2 1 star 5
Practice Areas
Speeding & Traffic Ticket (151) Lawsuits & Disputes (12) Criminal Defense (4) Bankruptcy & Debt (2) Chapter 7 Bankruptcy (2) Appeals (1) Business (1) Debt Settlement (1) Divorce & Separation (1) Social Security (1) Tax (1) Transportation (1)
What Clients Mention
Case Results (156) Advocacy (65) Cost of Services (60) Practice Area Knowledge (53) Recommendation (51) Professionalism (36) Responsiveness (34) Communication Style (33) Character & Conduct (15) Trustworthiness (14) Staff & Support (11) General Knowledge (8) Punctuality (4) Compassion (2) Free Consultations (1) Payment Plans (1)

Showing 26 - 30 of 33 reviews | Communication Style

Posted by Rama Raju | June 30, 2016 | Hired Attorney

Speeding Ticket

My speeding ticket was reduced by 20 Miles. If they can improve how to respond over the phone they could do better. I was asking them to provide information about the exams to reduce points on my license, but no matter how many times you call they'll answer only one question and cut the call. So my s...uggestion is to be patient over phone and try to answer all the questions what customers are asking. They lost 1 rating point because of their response over phone. Over all they did a decent job for my speeding ticket. I recommend this law office to other users.

Posted by Michelle | January 13, 2016 | Hired Attorney

Very pleased with service

Randall is straight and to the point. I am based in Nashville and needed help with an Albany-specific issue. He was able to lift a bench warrant and license suspension from two old traffic violations without any points on my license. The whole thing was taken care of very promptly. Thanks a lot, Rand...all!

Posted by anonymous | September 18, 2014

Satisfied with outcome

While he did accomplish what I hired him for, I feel his office needs to a better job at communicating with the client. I paid the fee he requested, sent my information, and never heard from his office until the day the matter was taken care of. I would recommend him if you need to have a traffi...c ticket handled, but be warned - you will have to track the process yourself. I ended up emailing his office after 2 weeks of not hearing anything. I assume this was because this was a routine matter, but still - communication needs improving.

Posted by EJ | October 24, 2016 | Hired Attorney

Good results - communication & process needs clarity

First the good: my ticket was handled and pled down satisfactorily. However, the process from first contact to submission of materials and going to trial, along with the communication about each step, was pretty chaotic. Phone calls are answered as "Lawyer's office", with no identification of who y...ou called, which seems odd - there's no indication you've reached Mr. Kehoe's office. Initial emails in response to my emailed inquiries of their office were blocked by spam filters and thus caused some confusion as to whether I had been accepted as a client or not. Once the process was explained over the phone (you aren't a client until they receive your PayPal payment), it was a bit more understandable. Once I submitted my materials - payment, copy of my ticket and my drivers license, and a form authorizing access to my driving record - I heard nothing more until I emailed a month or two later to inquire about the status of my case. It would be better to receive an acknowledgement of receipt of your materials and payment. Toddy is friendly on the phone, but the office seems a bit overwhelmed with activity. My initial call to their office featured my getting to overhear Mr. Kehoe redress one of his staff for some issue concerning another case, complete with a loud TV playing in the background - it was all a bit surreal. I was never given any updates along the way - each one I received was initiated by me. In the end, the result of my speeding ticket was settled satisfactorily. If their process could be communicated a bit more clearly up front, and there was proactive communication about the progress of your case along the way, I'd give them 4 stars.

Posted by anonymous | June 16, 2017 | Hired Attorney

Helped with ticket

Hired him for a speeding ticket I had gotten. Did a decent job except he lied about the end result. I was not aware in the end I would still get points on my license. Unfortunately I didn't find out till months later that I had points on my license when I thought I had non. Not very good at communica...tion.

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