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Having practiced in this field for nearly a decade, the NUMBER ONE complaint I hear about attorneys is the lack of trust and "my attorney bills me for going to the bathroom."
My clients are refreshingly surprised to hear I do not bill for telephone calls with them. In order to properly develop a long-lasting and trusting relationship, I don't feel comfortable billing for these conversations. My clients should feel free to call me when they have questions without feeling pressure that they're "on the clock."