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36 Client Reviews

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Showing 6 - 10 of 36 reviews

Posted by Deborah Bigelow | September 24, 2018 | Hired Attorney

Excellent Choice

I was impressed from the moment Attorney Joseph Marra answered the phone when I called his office. I appreciated his kind manner and intellectual clarity both on the phone and, later, in person. Attorney Marra visited our home for the first information-gathering visit, and provided my husband and me ...with a Last Will and Testament, Living Will and Health Care Proxy, and Power of Attorney within a month of our scheduled international travel at a reasonable cost. Exchanges on the phone, by email and text were handled by either Attorney Marra or his able assistant, Maro Salazar. They always responded on the same day with clear and excellent professional advice. Our visit to Attorney Marra's office in Yonkers to review, sign and have notarized all the above documents proceeded smoothly with all of our questions addressed to our satisfaction. I am a descendent of generations of attorneys and very pleased to have Attorney Joseph A. Marra acting on our behalf in New York State. Thank you! Deborah B. (Somers, NY)

Joseph Marra

Replied last September 24, 2018

Thank you Deborah!

Posted by anonymous | September 24, 2018 | Hired Attorney

Huge disappointment

I hired and paid for Mr. Marra for a Specific Power of Attorney for a certain property that belongs in our family. Not following my specific directions, Mr. Marra instead provided a General POA (which includes power over all matters financial, health, etc.) which freaked out the "owner" of record and... agent. Mr. Marra refused to revise the POA saying that the "owner" needed to make that request (I am a family member with an interest in the property, and the family members have an English problem.). The owner was put off and would not contact Mr. Marra. Mr. Marra had to simply redo the Power of Attorney to what I had originally asked and hired him to do, and all would have been well. Instead, he refused, and treated me as if I were a criminal. The staff were surprisingly disrespectful as well. Don't use Mr. Marra, because he can't follow directions, and will still charge you even though he failed to provide what was requested. I paid over $400 for a POA that was useless, which was an incorrect form. He refused to change the POA as requested. Sorry, Joe, you are NO LONGER OUR ATTORNEY, and I hope I never have another one like you.

Joseph Marra

Replied last September 24, 2018

Dear Sir/Madam: I am sorry that you had a bad experience with our office and feel that you were not treated in an appropriate manner. We strive to provide the best customer service available and legal advice to fit our clients' individual needs. The overwhelmingly positive feedback we receive from our clients attests to this. I cannot address your individual situation as you have not identified yourself and I am unable to determine who you are from your narrative. Generally speaking, when we prepare a Power of Attorney for a client we usually do so with their estate planning needs in mind. As a result we usually delineate broad and specific powers in the document. occasionally a client may be uncomfortable granting broad powers to their agent and may want the power of attorney only for a specific purpose. While we discourage this course of conduct we give our clients what they want. If we are not able to do so we direct that they seek other counsel. Our staff is always courteous to and respectful of our clients. The paralegals, secretaries and attorneys in the office know that when one seeks the advice of an attorney there is usually stress associated with the individual situation. We do have Spanish speakers in the office to act as translators so we can address any language difficulties that Spanish speakers may have quite seamlessly. If another language is involved we try our best to communicate and if we cannot we try and refer the client to another attorney. I would appreciate it if you would call the office so we can try and resolve the situation and meet your expectations.

Posted by anonymous | August 15, 2017

Thank you

Mr. Marra gave me a clear and concise answer to my question.

Posted by anonymous | June 11, 2017 | Hired Attorney

Started out good, then disappointing

I first hired Mr. Marra in December 2014 to handle the estate of my late cousin and to prepare a will for my elderly aunt. I knew that he was not a Fellow of the American College of Trust and Estate Counsel (an elite group of top lawyers in that field), but he clearly knew enough to handle a straigh...tforward estate. Moreover, it was great that Mr. Marra was willing to make a house call to my elderly aunt's apartment, given that it was almost impossible for her to come to his office. I was fully satisfied with the work he did in December 2014. I was less satisfied, however, with the work that he did in 2016, after my aunt died. The associate in his firm who was doing most of the work generally was good, but she unfortunately agreed to a request by the lawyer for the prospective buyer of my late aunt's coop apartment to list the names of all of my aunt's heirs as the sellers of the apartment, rather than just listing my name as the executor. I explained to the associate that this would present problems because it was not convenient for the heirs other than myself to attend the closing. Agreeing to the request by the lawyer for the prospective buyers made everything more complicated for the heirs whom the associate was representing. Things got worse after this associate left Mr. Marra's law firm. Mr. Marra apparently turned the real estate closing over to a legal clerk. The clerk didn't seem to know how to make arrangements with the representatives of the coop to schedule the closing, which delayed the closing. Finally, I ended up making a few phone calls myself and got the needed information. Before the closing on the coop apartment, the lawyer for the prospective buyer emailed to request pre-closing occupancy. Mr. Marra's email response was, "Usually I would instruct my client not to consent to pre-closing occupancy but I understand the situation" (meaning that he understood the reasons why the prospective buyer wanted pre-closing occupancy). I replied with some detailed questions about what the bad consequences might be for my aunt's heirs of agreeing to pre-closing occupancy. I got no answer to any of those questions from either Mr. Marra or the lawyer for the prospective buyer, so I stated the following day that I did NOT agree to pre-closing occupancy. I felt let down that Mr. Marra seemed less assertive than he should have been in protecting my interests, rather than those of the prospective buyer. I was then dismayed that the legal fees for the sale of my late aunt's coop apartment were MUCH higher than I had expected. My realtor had originally suggested that I use her lawyer, who was willing to work for a fixed fee rather than at an hourly rate. I thought it better to hire Mr. Marra (who listed real estate as one of his fields) instead because the realtor's lawyer would probably view the realtor as the true client even though I would be paying the bills. I asked Mr. Marra about handling the legal work for the sale of the coop apartment, and he agreed to do this work for a fixed fee--but he added a proviso that he could charge more if the number of hours of work exceeded a certain threshold. Admittedly, the first prospective buyer for the apartment was rejected by the coop, which did increase the amount of legal work for reasons beyond Mr. Marra's control. In retrospect, I should have been more suspicious of the proviso allowing Mr. Marra to charge more, and I should have had the realtor's lawyer handle the apartment sale for a true fixed fee. Finally, I was disappointed that Mr. Marra was very slow to review the final accounting on my late aunt's estate, which delayed the payment to the heirs.

Joseph Marra

Replied last June 11, 2017

I appreciate that you have taken the time to express your feelings with respect to the handling of the matters you entrusted to us and providing our firm with an overall favorable review. Feedback is important to us so that we can continually improve our service. To the extent we did not meet your expectations I sincerely apologize. I also apologize for not reviewing the accounting as quickly as you would have liked and for the concurrent delay in distributing the assets of the estate. We strive to handle matters as quickly and as efficiently as possible. Unfortunately it is not always possible to satisfy every client's expectations. In connection with the sale of the coop owned by your late aunt, you state that my associate "unfortunately" agreed to a request by the buyer's 's lawyer for the to list the names of your aunt's heirs as the sellers of the apartment, rather than just listing your name as the executor. As I advised you when this occurred, we originally listed you as the Executor of the estate as the seller of the coop when we prepared the contract. The purchaser's attorney insisted on that the heirs be included in the contract as the sellers. She was within her rights to do so as under NY law the stock in the coop passed to the heirs upon your aunt's passing. I implored her to leave the contract as we prepared it. I explained to her the potential pitfalls of listing the heirs as the sellers but she insisted. What followed next was a series of actions which our firm had no control over, including the cooperative's refusal to consult with their own attorney about the matter and its inability to understand how to handle the situation, since most contracts, despite the technical legalities, list the executor as the seller. This resulted in my office having to expend an inordinate amount of time to get the transaction closed. We worked diligently to advocate on your behalf. The situation was further complicated by your decision to use a broker to sell the property other than the representative of the managing agent, which you had every right to do. Unfortunately the managing agent did not handle the situation as professionally as one would like, resulting in further delays. Clearly the amount of time spent was well beyond the scope of a normal transaction of this nature and as such the estate was charged accordingly. When the lawyer for the prospective buyer emailed me to request pre-closing occupancy I passed this request on to you. I did respond to one of your email inquiries by saying that: "Usually I would instruct my client not to consent to pre-closing occupancy but I understand the situation". I am sorry that you found this response confusing. I was merely expressing my empathy with the purchaser in light of all the delays. Prior to this email I had told you that I would not recommend allowing the purchaser pre-closing occupancy. I apologize if I did not provide you with an explanation of my reasoning to your satisfaction or if my subsequent expression of empathy for the purchaser caused you any confusion. Once again, thank you for allowing us to serve your needs and for your feedback.

Posted by Vincent | February 07, 2017 | Hired Attorney

Wills & Estate Planning

Mr. Marra reviewed our previous wills and saved us from a disaster. The previous attorneys had set up a Family Trust and never instructed us that the assets had to be moved into the Trust. We had assumed they did it. Mr. Marra went over our wishes and asked us many questions and also gave us a tutor...ial about estates and wills. We came away impressed with his professional approach and friendly manner. I highly recommend him.

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