36 Client Reviews
Showing 6 - 10 of 36 reviews
Posted by Deborah Bigelow | September 24, 2018 | Hired Attorney
Excellent Choice
I was impressed from the moment Attorney Joseph Marra answered the phone when I called his office. I appreciated his kind manner and intellectual clarity both on the phone and, later, in person. Attorney Marra visited our home for the first information-gathering visit, and provided my husband and me ...
Thank you Deborah!
Posted by anonymous | September 24, 2018 | Hired Attorney
Huge disappointment
I hired and paid for Mr. Marra for a Specific Power of Attorney for a certain property that belongs in our family. Not following my specific directions, Mr. Marra instead provided a General POA (which includes power over all matters financial, health, etc.) which freaked out the "owner" of record and...
Dear Sir/Madam: I am sorry that you had a bad experience with our office and feel that you were not treated in an appropriate manner. We strive to provide the best customer service available and legal advice to fit our clients' individual needs. The overwhelmingly positive feedback we receive from our clients attests to this. I cannot address your individual situation as you have not identified yourself and I am unable to determine who you are from your narrative. Generally speaking, when we prepare a Power of Attorney for a client we usually do so with their estate planning needs in mind. As a result we usually delineate broad and specific powers in the document. occasionally a client may be uncomfortable granting broad powers to their agent and may want the power of attorney only for a specific purpose. While we discourage this course of conduct we give our clients what they want. If we are not able to do so we direct that they seek other counsel. Our staff is always courteous to and respectful of our clients. The paralegals, secretaries and attorneys in the office know that when one seeks the advice of an attorney there is usually stress associated with the individual situation. We do have Spanish speakers in the office to act as translators so we can address any language difficulties that Spanish speakers may have quite seamlessly. If another language is involved we try our best to communicate and if we cannot we try and refer the client to another attorney. I would appreciate it if you would call the office so we can try and resolve the situation and meet your expectations.
Posted by anonymous | August 15, 2017
Thank you
Mr. Marra gave me a clear and concise answer to my question.
Posted by anonymous | June 11, 2017 | Hired Attorney
Started out good, then disappointing
I first hired Mr. Marra in December 2014 to handle the estate of my late cousin and to prepare a will for my elderly aunt. I knew that he was not a Fellow of the American College of Trust and Estate Counsel (an elite group of top lawyers in that field), but he clearly knew enough to handle a straigh...
I appreciate that you have taken the time to express your feelings with respect to the handling of the matters you entrusted to us and providing our firm with an overall favorable review. Feedback is important to us so that we can continually improve our service. To the extent we did not meet your expectations I sincerely apologize. I also apologize for not reviewing the accounting as quickly as you would have liked and for the concurrent delay in distributing the assets of the estate. We strive to handle matters as quickly and as efficiently as possible. Unfortunately it is not always possible to satisfy every client's expectations. In connection with the sale of the coop owned by your late aunt, you state that my associate "unfortunately" agreed to a request by the buyer's 's lawyer for the to list the names of your aunt's heirs as the sellers of the apartment, rather than just listing your name as the executor. As I advised you when this occurred, we originally listed you as the Executor of the estate as the seller of the coop when we prepared the contract. The purchaser's attorney insisted on that the heirs be included in the contract as the sellers. She was within her rights to do so as under NY law the stock in the coop passed to the heirs upon your aunt's passing. I implored her to leave the contract as we prepared it. I explained to her the potential pitfalls of listing the heirs as the sellers but she insisted. What followed next was a series of actions which our firm had no control over, including the cooperative's refusal to consult with their own attorney about the matter and its inability to understand how to handle the situation, since most contracts, despite the technical legalities, list the executor as the seller. This resulted in my office having to expend an inordinate amount of time to get the transaction closed. We worked diligently to advocate on your behalf. The situation was further complicated by your decision to use a broker to sell the property other than the representative of the managing agent, which you had every right to do. Unfortunately the managing agent did not handle the situation as professionally as one would like, resulting in further delays. Clearly the amount of time spent was well beyond the scope of a normal transaction of this nature and as such the estate was charged accordingly. When the lawyer for the prospective buyer emailed me to request pre-closing occupancy I passed this request on to you. I did respond to one of your email inquiries by saying that: "Usually I would instruct my client not to consent to pre-closing occupancy but I understand the situation". I am sorry that you found this response confusing. I was merely expressing my empathy with the purchaser in light of all the delays. Prior to this email I had told you that I would not recommend allowing the purchaser pre-closing occupancy. I apologize if I did not provide you with an explanation of my reasoning to your satisfaction or if my subsequent expression of empathy for the purchaser caused you any confusion. Once again, thank you for allowing us to serve your needs and for your feedback.
Posted by Vincent | February 07, 2017 | Hired Attorney
Wills & Estate Planning
Mr. Marra reviewed our previous wills and saved us from a disaster. The previous attorneys had set up a Family Trust and never instructed us that the assets had to be moved into the Trust. We had assumed they did it. Mr. Marra went over our wishes and asked us many questions and also gave us a tutor...