Michael Palumbo

I wasn't rude, nor did I give false assurances. You hired me to represent you just before the MTA. Nonetheless, I assisted you at no additional cost with your Port Authority arrearages and suspensions, of which you did not even know you were suspended by them, you thought it was just the MTA. Not only do I verbally tell everyone I don't know the exact settlement offer I can get them, the following language is contained in my retainer agreement: "Although we have consistently obtained excellent results for our clients, please note that we do not guarantee a particular or even favorable result. In other words, we might be unsuccessful at negotiating a reduction of the amount owed or payment plan despite our best efforts." YOU signed that contract, so it's grossly disingenuous that you claim I give you false assurances. I also consulted you on how to escalate your matter directly to the MTA to make an application for a reduction of violations due to financial hardship, and consulted you about your option for bankruptcy, as well as other options. You claim that I told you whatever it was the MTA told you, however, that begs the question, if you already negotiated a settlement and know what to do, why did you hire me to do it? I'll answer the question: because you were confused and could not figure out how to do it yourself, so you hired my office. I did the job for you that you hired me to do, and a lot more at no additional cost. You have no right to complain.