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Showing 11 - 15 of 52 reviews | Staff & Support

Posted by Amro | November 23, 2018 | Hired Attorney

Do not waste the time or money

TL:DR - Law firm is significantly more expensive than other firms, service is no better/actually worse imo, license almost suspended cause Michael's office was negligent. I hired Michael Palumbo's firm to handle a ticket I received in which an officer stated I was texting while driving because I "...was looking down". I received the ticket back in 2016. I honestly regret the decision of working with this firm. I'm all too familiar with traffic lawyers, as I did a lot of stupid things when I was younger. A lawyer I've used in the past was on vacation when I needed to get this ticket handled, so I had to look for someone else. Based on the stellar reviews I read online about Mr. Palumbo's firm, I decided to give him a call. While this was 2 years ago, I remember most of that initial phone call. I was blown away that Michael wanted $500+ to fight this ticket. However, Michael sold himself on premium service, years of knowledge, and the like. He told me they would delay this thing to the point where points would expire, etc. He was a pretty good salesmen and I was in a rush to get this handled before my license was suspended so I hired Michael. Before I continue, Michael did not offer me "guarantees" of an outcome and I know no lawyer can win 100% of their cases. However, if you speak to Michael, you'll see he's a pretty good salesmen and is able to reassure you he'll get a favorable outcome by the way he speaks and uses his words. Here is where the "premium service" comes into play. I moved to Florida in 2017. I contacted Michael's office TWICE via phone and email for them to update my records. I received an email back saying everything was updated and I was good. Well, Michael lost my case. I found out because mail forwarding sent me the letter he sent to the wrong address almost a month later. I have to pay a fine, and had mail forwarding failed for some reason (as it has in the past), my license could've been suspended. Absolutely unacceptable. I reached out to Michael. I asked why I wasn't contacted, and what happened at the trial. I received an email from a secretary or assistant with a GENERIC document that stated possible outcomes, why I may be upset, etc. Michael came back at me saying he called multiple times and my number was disconnected, how can he get me if the phone is disconnected? I sent him the emails in which I contacted his office about all the info changes, etc. His tune quickly changed. He admitted their mistakes, told me that the employee was suspended without pay, and he will better himself in the future. Unfortunately, he's bettering his business at my expense. I have used lawyers at a fraction of the cost in the past who have better communication and professionalism. In my opinion, this office is not worth the "premium" cost and I would not recommend them in the future.

Michael Palumbo

Replied last November 23, 2018

Armo, your review is vindictive and misleading. You have leveraged a non-issue to trash our firm because you are disappointed that you were found guilty. You had to admit that we did not guarantee you an outcome, because I not only told you that but your signed retainer disclosed that, so you misdirect your negativity towards a trivial ministerial internal error that had nothing at all to do with the quality of our work. Armo came to us as a bundle of nervous kinetic energy, literally hyperventilating because he was on the brink of having his license suspended and needed his license for a living. His license was in jeopardy because, despite being a regular consumer of traffic ticket prosecutions, he was so irresponsible in handling his affairs that he failed to answer his ticket after (1) being handed it with instructions, and (2) being sent two warnings from the DMV to answer the ticket! Armo complains about us, yet his "regular" lawyer is so unprofessional and inefficient that upon going on vacation his operation grinds to a halt. Armo goes on to relate that I reassured him of a favorable outcome - I did. However, this was a favorable outcome regarding preventing his license from being suspended. I guaranteed him that so long as he timely hired us we would make sure his license was not suspended - a promise we delivered on. In saying that I am a "good salesman" and reassured him, Armo is saying that I have a high vocabulary, am articulate, and explained to him in a manner that he understood what we could do for him. Call me crazy, but superior communication skills and delivering on your promises are traits you seek in a lawyer, not one you look to avoid. It is critical that a client timely receives closing information regarding the outcome of a case and how to pay the fine. That is why we have fails safes in place to ensure multiple methods of making such communication. While Armo is correct that we failed to internally update his address, what he FAILS to tell you is that he did timely receive the information via e-mail. He also fails to tell you that we also updated his address with the court, who independent of us also sends the fine notice. In other words, Armo timely received the closing information from us and the court. When he contacted our office with questions about the trial we did not answer him in the "generic" but his questions were answered by me and another lawyer with specificity. That we failed to update his address is a false flag pretext for this negative review. I never denied it, apologized, and took responsibility. I explained to Armo that while we have written policies and procedures for everything, I am not so naive to believe that mistakes never happen. This is why we have in built in redundancy so that if the ball is dropped critical information still gets timely transmitted, and critical evolutions still take place. For example, I am sure that our office has made over 40,000 court appearances. We have never once missed a court date. I also explained to him that I addressed the failure with the employee charged with file update. We don't shut down because the owner or any of our lawyers goes on vacation. Or has a dentist's appointment. Or is hit by a bus. Our operation still keeps ticking and you and your case is still being properly and zealously represented. In fact, we are here and available 24 / 7 / 365. If you have an emergency such as Armo our answer will always be "yes." Yes, we can fix the problem, can avoid a suspension, can get you un-suspended forthwith. In NYC there is no plea bargaining every case goes to trial. As Armo admits, we made numerous court appearances for over 2 years. We pushed the trial back to a point whereby even though he was found guilty his insurer cannot surcharge him. He still saved thousands by preventing insurance increases. He was timely transmitted the closing information. We stand behind the work we did for Armo.

Posted by Diana | May 12, 2018 | Hired Attorney

Top-notch Skills With a Heart

Michael J Palumbo is a top-notch lawyer who knows his way around the system and does excellent quality work for every client. I'm not proud to say that a year and one-half ago I had three speeding tickets and was in danger of having my license suspended. Between his accomplishing strategic postponeme...nts and dismissals and my efforts to control my "hot foot", I now have ZERO points on my license...trust--I never thought I'd see the day! His fees are very reasonable and he's worth every penny. He's also kind, a decent human being, has a good heart and runs an on point law firm--everyone I've spoken with there, including Mr. Palumbo himself of course, has been very knowledgeable, professional and courteous. All of those things count a lot and are especially refreshing to find in these times in which we're living. Thank you so much! I very highly recommend this lawyer.

Posted by anonymous | December 19, 2017 | Hired Attorney

Positive review.

Mike and his team took very good care of my case from start to finish, and communicated with me along the way. I was 100% satisfied with the process and the outcome.

Posted by Rainier | November 19, 2017 | Hired Attorney

Still in shock!

Mr. Palumbo & his team are top of the line. Two summers ago I unfortunately was caught in a New York City speed trap, going 67 on a 25. This was good for 11 points and a suspension of my license under the rules of the NYC TVB. Yikes. Obviously I needed the help of a top lawyer, and after thorough re...search I decided to commit to Mr. Palumbo, and boy am I glad that I did! Somehow, someway, he was able to get my entire ticket dismissed.. completely! Thank you so much Mr. Palumbo & Co. for your hard work! Really saved me a bunch of time, money, and stress. THANKS AGAIN!

Posted by Oleg | October 23, 2017 | Hired Attorney

Very knowledgeble and professional traffic attorney

Mr. Palumbo and his team have exceeded my expectations. They managed to get my ticket dismissed at the Brooklyn TVB which I know is next to impossible. I would definitely recommend this attorney to anyone who has ever had a run in with the NYPD.

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