Michael Palumbo

My office receives over 50 phone inquiries a day and just as many e-mail inquiries a day. They are all handled professionally and with courtesy. Often times we do not e-mail a retainer to the person because they end up not wanting our services or cannot afford our services. Sometimes people really don't want the service but just want to vent about the stop. In those instances yes we terminate the conversation because we are lawyers here to defend people and cannot help persons who do not want what we can provide. However, in those cases we never get to the point whereby we send them a retainer agreement. In this case, I believe this person is totally confused. First off, I have no personal recollection of such a phone call. Second, my office procedure is such that the only time I make a follow up phone call after we sent a retainer is if someone from my office staff initially took the call and e-mailed the retainer. But again, we would only do that if we DID NOT terminate the conversation with them because they did not want or need the services. What likely happened here is that this person has likely spoken to many traffic ticket lawyers and got confused between the experience he or she had with our office and the experience he or she had with another law office. This is common, as when our office makes follow up phone calls many times people have spoken to so many law firms that they are confused about which firm is calling back. We are very proud of our responsiveness to new client inquiries. We pride ourselves in immediate response to inquiries and having a staff that is fully trained in traffic ticket and auto crime defense, so that ANYONE who answers your call can give you the information you want on the first call without waiting. We are proud of the fact that many times your initial call is handled by a lawyer and not a clerk, and that within the day you called if you did not initially speak to a lawyer, an attorney will call you back. We are proud of the fact that we have a 24 / 7 after hours answering service, and that after hours calls ALWAYS get sent to an attorney to return the call and that we return calls off hours and prior to the next business day. As you can see, this person did not even retain our office. Again, I have no knowledge, recollection, or record of this occurring, and in fact based on our office procedure it is an impossibility to have occurred the way this person relates. I am 100% confident that this person has confused us with another law firm. However, you don't have to take my word for this. If you have received a speeding ticket, traffic ticket, or auto crime, I invite you to judge for yourself. Pick up the phone and give us a call right now toll free at 1-877-99-No-Tix (1-877-996-6849). Your call will be answered at all times by a live person who will be able to give you immediate and substantial information about your case, provide you with more information electronically, and answer all of your questions professionally and accurately. Thanks so much for giving us the opportunity to service you!