My first home purchase went pretty well, but my most recent experience let me highly disappointed. Lee has two assistants that handle the attorney review process and paperwork. During this last home purchase, I left my deposit my in escrow on a previous bid that fell through. On the next offer, Tracy... forgets all about it and asked to send another deposit. During the actual attorney review process, she forwards me the seller's attorney amendments and asks me to confirm everything. There was no explanation of what was being added or any repercussions. When I queried some of the revisions, I was told that it was the standard language. Now after the fact I'm being told that I have to pay the seller's tax rebate which I wasn't warned about. Just because they deal with these type of transactions every day doesn't mean the rest of us are that well versed. My real estate agent tried to reach out and was met with unprofessionalism and rudeness on their part. All my real estate agent was trying to do was look out for my best interest, and they acted as if they could not be bothered. During the actual closing, Tracy came into the conference room and tossed a ripped up folder with all of the closing document on the table. She proceeds to apologize for the torn folder and then tells us we are done. She could not have been more accurate because I will never work with them again!