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5.0 /5.0

73 Client Reviews

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5 stars 72
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Practice Areas
Estate Planning (38) Trusts (31) Probate (2)
What Clients Mention
Practice Area Knowledge (18) Professionalism (11) Case Results (8) Communication Style (8) Recommendation (5) General Knowledge (4) Responsiveness (4) Character & Conduct (3) Staff & Support (3) Cost of Services (2) Punctuality (2) Trustworthiness (2) Compassion (1) Free Consultations (1)

Showing 1 - 3 of 3 reviews | Staff & Support

Posted by Peter S | August 19, 2019 | Hired Attorney | Trusts

Trust vs. Will … go with the trust

We attended one of the seminars Atty. Horowitz was conducting and we realized that a trust was more in line with our wishes and was more financially prudent. Everybody we met or talked with during the preparation of our trust was professional and courteous.

Posted by John | November 16, 2016 | Hired Attorney | Trusts

Late

Nirenstein, Horowitz, and Associates created a trust for my wife and I and the product was top shelf. However the first interview we had to wait for the attorney for 45 minutes despite our having an appointment and when he finally appeared his apology was less than heart felt. They made a big deal ab...out us meeting the date and time for the final review of the trust documents. Again we were on time however they were not. The paralegal that generated the trust turned out to be new and needed a supervisor that was busy so we waited another half hour and by the time we actually got started was 45 minutes later than our appointment. This time we expressed our dissatisfaction and stated that if we had not already paid for the trust documents we would have walked out.

Barry Horowitz

Replied last November 16, 2016

Dear Mr. Fox, We apologize for any inconveniences we may have caused you and your wife. We strive to give our clients the care, attention, and time they deserve and sometimes that means our appointments run longer than expected. We consider many factors when scheduling appointments, but cannot always predict the additional attention a client may need. Unfortunately, the combination of a previous appointment running longer than expected, and a new staff member in training needing a supervisor caused both of your appointments to start later than anticipated. We understand how frustrating this must have been for you and, again, offer or sincerest apologies. We have spoken to our staff to explain the importance of being on time for appointments and offering excellent customer service. We truly value our relationships with our clients and hope to be able to rectify this situation to your satisfaction.

Posted by jorger390 | January 06, 2015

Excellent Service

I am very happy with the overall experience. We had many questions and concerns. The paralegal went through the documents and answered all our questions and made us feel very comfortable. Everything was very organized and informative.

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