Insurance companies are primarily interested in keeping your compensation to a minimum
The insurance company representatives are not your friends. Their job is to gather information about your claim that can be used to build a case against you. Most insurance companies devote vast resources to minimizing claims, using lawyers and investigators to help them avoid paying on claims.
Anything you say can be used against you to deny your claim.
Be careful what you say to insurance companies. Do not answer any questions without approval from your attorney - even most casual thing you say to an insurance agent may reduce your compensation. They may want a statement from you, but understand that information on your past medical care or additional treatments before this accident may be used against you later.
Tell your doctor or healthcare provider about all your symptoms.
An insurance company evaluates your claim in great measure on your doctor's records and reports. So be thorough in relaying your symptoms, including any pain you may be experiencing. And be diligent about following through with medical treatments; your claim could be damaged by missed appointments with your doctor. You should also consult with your doctor to predict your future healthcare needs and expenses before finalizing your case.
Know that you may be investigated.
An insurance company may hire a private investigator to monitor your physical activities. This could include videotaping you or interviewing your neighbors.
Negotiate on your own - at your own risk.
If the insurance company has a qualified attorney on their side, it is smart for you to do the same. A personal injury lawyer in your area will know how to work with insurance companies and help you compile the evidence you need to prove negligence and get the compensation you deserve. Personal injury attorneys deal with insurance companies every day. And they have the negotiating skills and expertise to get you the compensation you deserve.
Don't sign anything without consulting your attorney.
If you sign a release, that ends your claim with the insurance company, and you cannot file additional expenses or claims once you have signed it.