Face it. Hospitals and physician offices are busy places, so it is easy for patients to fall through the cracks, even when they require urgent care. These two steps can help give you or your loved one an upper hand in getting the care that you need.
1
Be Proactive and Ask Questions
Make sure that you understand what your providers are telling you, and try asking them to rephrase things in lay terms.
For example, if you are going to have a surgical procedure, most states, like Texas, require the physician to obtain informed consent. Even though Texas law states that this duty cannot be delegated, physicians frequently have nurses attempt to obtain informed consent, which can be as little as asking the patient or relative to sign a form without reading it. Do not accept this practice. Ask to speak to the doctor, and make sure he or she explains to you the risks and benefits of the procedures, and any alternatives that are available.
Another problem occurs when a hospitalized patient's condition is deteriorating, but no provider is adequately responding. Change the status quo by telling your nurse that you want him or her to take it up the chain of command, and force the issue. This will get more senior nurse, doctors, and administrators involved.
2
Take Notes
When you go to a doctor's visit or hospital, bring a small notepad with you, so you can jot down questions for your providers. You can also make notes of things your providers tell you, as well as the names of the people providing your care.
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