Procedures & Training Regarding the Handling of Difficult Residents

Tamara Michelle Cross

Written by

Landlord / Tenant Lawyer

Contributor Level 6

Posted over 4 years ago. 1 helpful vote

Email

1

Buddy System

Have a buddy system for dealing with angry residents so that the manager or employee is not alone or they have someone to call to assist them when/if an angry resident confronts them. Just having another person in the room may help diffuse the situation.

2

Separate Room

Have a separate room with a lock on the door and a phone for the manager or employee to go to if needed.

3

Police Assistance

Ensure the employee knows when it is appropriate to contact the police for help. Emergency situations must be addressed promptly.

4

Signals

Have signals or code words to alert other employees when a manager or employee needs help.

Additional Resources

For more information regarding the handling of difficult/violent residents please see this article I wrote for the WMA Reporter:

Threatening and Violent Residents: Keeping The Workplace Safe from Violence

Rate this guide

Avvo instant logo@2x

Need an answer to your questions within 15 minutes?

  • 30-minute phone call
  • Ask any questions
  • $99 flat fee
  • Money-back guarantee
Talk to an attorney now

Can't find what you're looking for?

Ask span5@2x

Ask a question on our public forum.

Ask a lawyer
Or@2x
Instant span6@2x

Have an attorney contact you privately.

Right now.

Icon lock@2x
Secure conversation. Your details remain between you and your attorney.
Icon clock@2x
Get an answer guaranteed. Be assured that a lawyer will contact you to help with your legal issue.
Start your session now