when entering Sam's , a store employee - coming from the inside of the entrance , was pushing a flat - bed cart . my wife was knocked off her feet , to the concrete floor , in front of the stores greeter , and other employees of the club . nothing broken , but very bruised , and sore . should we wait to hear from their legal department ? we don't want to start a big legal fight , but what to do , and what should we expect ? ( will they offer to pay damages ? ) they said their management would review the video .