Asst. Mgr. took a picture of my tooth that had broken off. I asked Red Robin to pay my dental bill. They accepted no responsibility at all and refused. I am suing them in small claims court to recover my losses. I ate at Red Robin in Hurst. Texas. While there, I was told by Andres, district manager that the owner of the restaurant, Bobby Reynolds, said that I can never return to that restaurant. I still have a gift card with $112.38 on it. I have never caused any trouble in the restaurant except for my broken tooth; that was not my fault. I am a seventy-two year old retired educator with no criminal history. Can he do that? What recourse do I have?
In the strict sense, as a private business owner he can deny you entry for any number of reasons; however, he would be foolish to do so. You should reenter and seek service like any other patron, and then if he denies you service, I would contact the corporate headquarters and explain the situation. I would be willing to bet that they would overrule him. If they do not, I suggest you contact the local news media and they would gladly run a story on this, which would make the restaurant rue the day they acted this way.
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