Arrived at budget to rent truck & dolly to use to move cross country. Employees of budget in Miami Beach were incompetant. Gave us the keys & told us ok all set. They didnt help us to load the car But after getting manager involved, they hooked up car, wrong & damaged the rims of a 1 month old car. We filled a complaint with Budget & waited. Six weeks later were told we would not get reimbursed for damage. So I contacted AMEX, the card Used to pay for the rental (total cost$1444) . They filled a dispute with Budget for the $750, cost of the rims. Amex gave Budget from July 16,2012 to Sept 28, 2012 to dispute the amount. Budget never contacted me or Amex but sent balance due of $750 to collection agency. So now am in collections & was notified 6 months later.