If the Order was never entered then there is no Order. If it was "presented", but not "entered" and it is in Virginia Beach where Orders are routinely rejected for various perceived problems, it is likely that there was some issue with the Order that needed to be corrected before the judge would enter it. You can go to the Clerk's Office and review the file. A phone call will not tell you much.
This answer is for general information purposes, is not legal advice and does not create an attorney-client relationship.
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