an incident happened 5 years ago during which I was falsely accused of shoplifting and at the end I was told that they believed me but just in case they would keep my info and the paper I signed (which was explaining what had happened without accepting the accusation) in their records for a while. There was no police, no charges, I didn't get a civil demand either. Since there was no arrest, I assume my criminal and civil record is clean. Do you think I should mention about this in the application form or during citizenship interview?
Who falsely accused you and made you sign a statement? While it is important that you tell the truth about this issue in order to exhibit good moral character, I don't necessarily see where you can mention it on the application if law enforcement wasn't involved. You could mention it during the interview, but make sure you bring a letter from the police department where the store is located to show that they do not have any records of an incident report or arrest.
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