T-Mobile extended my contract without my verbal or written consent. What action can I take?

Asked almost 2 years ago - Chicago, IL

I called T-Mobile to alter my data usage in August of 2011. I asked the customer service rep three times if lower data usage and a resulting lower bill would extend my contract another two years and they said no it would not. No information was given to me in writing or over the phone that my contract would be extended. Any transcripts they have of my call would prove this. However I just found out they in fact extended my contract to August of 2013. What action can I take?

Attorney answers (2)

  1. Judy A. Goldstein

    Contributor Level 20


    Lawyer agrees

    Answered . Instead of them automatically assuming you need an attorney or legal advice, you might be best served by contacting a supervisor at T-Mobile to see if this misunderstanding can be taken care of.

  2. Alan James Brinkmeier

    Contributor Level 20

    Answered . I agree, you should first try to clear up what appears to be a misunderstanding.

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