I received a letter from Alamo after renting a car from them 2 weeks ago. When I picked up the car it was after dark and in a poorly lit parking structure. I checked the vehicle out for dents, but it was too dark to see any scratches. When I brought the car back, their was a scratch on the front bumper, which I know I didn't do and it was never parked where it would have been hit. They gave me a slip for damage claim when I turned the car in. 2 days after returning the car, I called them to find out if they were going to try and charge me for the damage. The representative stated that I would have been contacted by the manager by now and that they were not charging me for the damage. Today, I received a letter saying they investigated the damage and they want me to call my insurance company because they are charging me for the damage. My question is how do I fight this? If I had caused the damage I would gladly pay for it, but I know I didn't.
I can't guarantee that hiring a lawyer will make Alamo back down, but I can guarantee you that Alamo will take your defense a lot more seriously if you do hire a lawyer. I'm guessing that your rental agreement has an attorney's fee clause, so your lawyer can not only argue that you're not liable for this scratch, but can also argue that Alamo is responsible for your legal fees. That itself may make Alamo think twice about picking a fight with you.
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You can fight with Alamo but, short of being awarded your attorney's fees, you loose. If it is reported as damage occurring when the car was legally parked it will be on your comprehensive coverage and, probably a lower deductible.
Your call, and probably your money.
Never pick up a rental in the dark.
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