It occurred during a torrential rainstorm while we were returning to NY from a vacation. She slipped on an arrow that is painted on the ground for the drive-through line while walking across the parking lot to our car. There were no treads in the arrow for traction and it was difficult to see in the darkness and driving rain of the storm. I returned inside & told them she fell & all they did was replace the food she dropped. No manager got involved & no one came out to check on her. She required a metal plate and screws to fix the fracture and a bone chip had to be removed as well. She is still recovering and in pain. I'm sure there may be cameras that recorded her fall, if the "tapes" are still available.