Ask them to be polite?
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Tell them they are being rude for no reason and you don't appreciate it.
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This is always a difficult situation dealing with difficult people. Hopefully, they're paying their rent on time and living up to their lease. Other than acting professionally towards them, you can't really change their behavior. I would limit the personal contact with them and to the extent you need to communicate with them, do it in writing. If you no longer want them as a tenant, you may consider taking steps to end the tenancy and evict them.
You should consult with your business attorney and see how you can terminate their lease and populate your building with better tenants.
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Mr. Lundeen is licensed to practice law in Florida and Vermont. The response herein is not legal advice and does not create an attorney/client relationship. The response is in the form of legal education and is intended to provide general information about the matter within the question. Oftentimes the question does not include significant and important facts and timelines that, if known, could significantly change the reply and make it unsuitable. Mr. Lundeen strongly advises the questioner to confer with an attorney in your state in order to ensure proper advice is received.
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Unfortunately, and generally speaking, there is no law against "rudeness", in and of itself, even if such conduct may violate the rules of civility and etiquette. Unless there is details about your property or the type of landlord/tenant relationship you have which prevents you from doing so, your alternative is to terminate their tenancy in the soonest manner legally possible.
I'm sorry you are having trouble with your tenants. As my colleagues indicate, attempting to alter your tenants' behavior is probably an uphill battle. If the tenants are paying the rent, it may not be worth it to you to exacerbate the situation. If the situation gets worse, it might be worth the time and expense to evict.
A general suggestion in a public forum such as this one is no substitute for a confidential consultation. Before you do anything to alter the status quo, please give some serious thought to speaking with an attorney.
This communication is intended only to provide general information. No attorney-client relationship is created.
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